![]() This means that we look at every single potential order and analyze the best, most cost-effective way to ship it. Send us an email or hit us up on Live Chat for a coupon code to discount your order.įor those of you on deployment, we have found that we can support you even better by offering custom shipping quotes. We will ask you to prove the purchase price with a seller’s invoice or receipt for every claim.Īny service fees Shipito charges (processing fees, consolidation fees, etc.) are nonrefundable and are not covered by insurance.Here at FringeSport, we are committed to supporting our servicemen on shipments to the lower 48 states, that means a solid 5% discount on your order subtotal. However, please note that we cannot reimburse you more than what was actually paid to the seller for the item. The insurance fees are calculated based on the value you declare on the customs declaration, and the amount you declare is the amount you will be reimbursed. Shipito offers you the option to purchase delivery insurance or a combination of both damage and delivery insurance. Shipping fees are not reimbursed for delivered packages, but exceptions can be made if most or all of the items in the package are damaged or missing. If a damaged item is repairable, we will reimburse you for the repair costs not exceeding the item value. It will cover the value of the damaged or missing items only. and if your package is delivered, any missing or damaged items will not be covered.ĭamage Insurance: This insurance covers the contents of your package should any items become lost or damaged in transit. This does not cover packages that are seized by customs, refused, abandoned, etc. We will also open the package and take content photos to match to invoices.ĭelivery Insurance: This insurance covers the content value and the shipping costs of any package that is lost in transit. Note: the reimbursement is based on whatever is less, the declared or invoice value.Īdditionally, if a package arrives without a suite number or if the name and suite number do not match, the package is placed in our MIA bin until proper documentation is sent to prove package ownership. Please also understand that we cannot offer any compensation for delays caused by lost packages. Please note that any reimbursements are based on the declared value and it is your responsibility to ensure that your packages are declared completely and accurately as soon as the package arrives. If your package is located after a reimbursed has been made, you will be given the option to either keep your reimbursement or return the reimbursement and have the package added back into your account. If your package is located and you have not yet been reimbursed, the package will be reentered into your account and you will be notified. ![]() Once you provide us the seller’s invoice, we will reimburse you for your loss within 3-4 business days. At that point, we will ask you to provide us with the seller’s invoice to prove the purchase price of the lost items. Nothing will be required of you until a claim is started. If we are unable to find your package, you will be notified via a support ticket and a claim will be started. If we are at any time unable to locate your package, your package will be marked “Lost in Warehouse” and we will take 3-4 business days to complete a thorough search for your package.
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